  {"id":306,"date":"2017-06-22T16:51:57","date_gmt":"2017-06-22T16:51:55","guid":{"rendered":"https:\/\/www.rivier.edu\/regina-library\/regina-library\/general-info\/faqs\/"},"modified":"2026-03-28T00:55:24","modified_gmt":"2026-03-27T19:55:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.rivier.edu\/regina-library\/general-info\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p align=\"left\">Welcome to Regina Library! We\u2019re glad you\u2019re here. Read on to find the answers to many of our most frequently asked questions about our collections, databases, technology and more.<\/p>\n<p align=\"left\"><span style=\"font-weight: 400\">Still stumped? <\/span><a href=\"https:\/\/libguides.rivier.edu\/askrivref\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Ask a librarian<\/span><\/a><span style=\"font-weight: 400\">! We\u2019re happy to help you find the answer to your question. That\u2019s what we\u2019re here for!<\/span><\/p>\n<h4 align=\"left\">Using the library catalog<\/h4>\n<ul>\n<li><a href=\"#catalog\">How can I find out whether the library has a particular book, DVD or other item?<\/a><\/li>\n<li><a href=\"#textbooks\">Does the library have my course textbook?<\/a><\/li>\n<li><a href=\"#holds-and-renewals\">How can I reserve an item or place a hold? How can I renew an item to keep it longer?<\/a><\/li>\n<\/ul>\n<h4>Using the library databases<\/h4>\n<ul>\n<li><a href=\"#what-is-a-database\">What is a database?<\/a><\/li>\n<li><a href=\"#database-access\">How do I access the library databases?<\/a><\/li>\n<li><a href=\"#searching\">How should I search for my topic?<\/a><\/li>\n<\/ul>\n<h4>Using interlibrary loan<\/h4>\n<ul>\n<li><a href=\"#ILL\">How do I request an article the library doesn\u2019t have? What do I do if the article I want isn\u2019t in full text?<\/a><\/li>\n<li><a href=\"#ILL-cost-and-times\">Does interlibrary loan cost money? How long does it take for items to arrive?<\/a><\/li>\n<\/ul>\n<h4>Using the library computers and printers<\/h4>\n<ul>\n<li><a href=\"#logging-in-to-computers\">What information do I need to log in to the library computers?<\/a><\/li>\n<li><a href=\"#printing\">How do I print at the library?<\/a><\/li>\n<li><a href=\"#color-double-sided-printing\">Can I print in color or double-sided?<\/a><\/li>\n<li><a href=\"#printing-costs\">How much does it cost to print at the library?<\/a><\/li>\n<li><a href=\"#multiple-slides\">How do I print multiple slides per page? How can I print a PowerPoint with space to take notes?<\/a><\/li>\n<\/ul>\n<h4>Citations and formatting<\/h4>\n<ul>\n<li><a href=\"#database-citations\">Where do I find citations for a library resource?<\/a><\/li>\n<li><a href=\"#hanging-indent\">How do I create a hanging indent?<\/a><\/li>\n<\/ul>\n<h3 id=\"catalog\" align=\"left\">Using the library catalog<\/h3>\n<h4 align=\"left\"><b>How can I find out whether the library has a particular book, DVD or other item?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">You can search our <\/span><a href=\"https:\/\/lib.rivier.edu\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">library catalog<\/span><\/a><span style=\"font-weight: 400\"> by keyword, title, author or subject. From the top of the results page, click <\/span><b>Modify Search<\/b><span style=\"font-weight: 400\"> if you want to limit your search to a particular location, like our book collection, DVDs, e-books, streaming videos, Educational Resource Collection (ERC) items and more.\u00a0<\/span><\/p>\n<h4 id=\"textbooks\" align=\"left\"><b>Does the library have my course textbook?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">As a general rule, the library does not purchase course textbooks. Sometimes, though, a professor will decide to use a title that the library already owns. You can check the <\/span><a href=\"https:\/\/lib.rivier.edu\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">library catalog<\/span><\/a><span style=\"font-weight: 400\"> to see if we have your course textbook in our collection.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Otherwise, check with the <\/span><a href=\"https:\/\/rivier.ecampus.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">campus bookstore<\/span><\/a><span style=\"font-weight: 400\"> to see which books are required for your class and your options for purchasing or renting them.<\/span><\/p>\n<h4 id=\"holds-and-renewals\"><b>How can I reserve an item or place a hold? How can I renew an item to keep it longer?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">To place a hold on a physical item, search for it in the <\/span><a href=\"https:\/\/lib.rivier.edu\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">library catalog<\/span><\/a><span style=\"font-weight: 400\"> and click the title for more information. At the top of that page, click the checkmark icon that says <\/span><b>Request<\/b><span style=\"font-weight: 400\">. This will ask you to log in to your library account using the last nine digits of your Rivier ID and a PIN that you create.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you\u2019d rather <\/span><a href=\"https:\/\/libguides.rivier.edu\/askrivref\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">contact us<\/span><\/a><span style=\"font-weight: 400\"> by phone, email, text or chat, we\u2019re happy to set it aside for you. Items will be held for 10 days before being returned to the shelf for others to borrow.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If no one else has requested an item that you have checked out, you may be able to renew it and keep it longer. Log in to your <\/span><a href=\"https:\/\/lib.rivier.edu\/patroninfo~S0\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">library account<\/span><\/a><span style=\"font-weight: 400\"> or get in touch with us, and we may adjust the due date. See our <\/span><a href=\"https:\/\/www.rivier.edu\/regina-library\/general-info\/library-and-erc-policies\/circulation-policies\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">policies page<\/span><\/a><span style=\"font-weight: 400\"> for full details, including the number of renewals available to you and which items can be renewed.<\/span><\/p>\n<h3 align=\"left\">Using the library databases<\/h3>\n<h4 id=\"what-is-a-database\"><b>What is a database?<\/b><\/h4>\n<p>Databases are online resources the library subscribes to that contain articles and other information from print sources such as magazines, newspapers, journals and reference books.<\/p>\n<h4 id=\"database-access\"><b>How do I access the library databases?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">Whether you\u2019re on campus, at home or on the go, head to our <\/span><a href=\"https:\/\/www.rivier.edu\/regina-library\/databases-by-subject\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">databases<\/span><\/a><span style=\"font-weight: 400\"> page to find the best place to search for your topic \u2013 or choose <\/span><a href=\"https:\/\/rivier.idm.oclc.org\/login?url=https:\/\/search.ebscohost.com\/login.aspx?direct=true&amp;site=eds-live&amp;scope=site&amp;custid=rivier&amp;groupid=main&amp;profid=eds&amp;mode=and&amp;lang=en&amp;authtype=ip\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">RivResearch<\/span><\/a><span style=\"font-weight: 400\"> to search almost all our collections at once. You\u2019ll be prompted to log in using your Rivier email address and password.<\/span><\/p>\n<h4 id=\"searching\"><b>How should I search for my topic?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">Our library databases work a little differently than your typical search engine \u2013 which gives you more options to customize your search. Rather than pasting in your full thesis or research question, you\u2019ll want to pick out the most important keywords. This will help the database bring back the best results for your topic.<\/span><\/p>\n<p><span style=\"font-weight: 400\">For example, if your research question is \u201cIs there any connection between legal drinking age and crime rates?\u201d you could start with the keywords <\/span><b>drinking age<\/b><span style=\"font-weight: 400\"> and <\/span><b>crime<\/b><span style=\"font-weight: 400\">.\u00a0<\/span><\/p>\n<p align=\"left\"><span style=\"font-weight: 400\">From there, you can make your search even stronger by using what we call Boolean searching. You might have seen this before, with the words <\/span><b>AND <\/b><span style=\"font-weight: 400\">or <\/span><b>OR <\/b><span style=\"font-weight: 400\">between words. Check out our <\/span><a href=\"https:\/\/libapps.s3.amazonaws.com\/accounts\/32361\/images\/Boolean_square.png\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">infographic<\/span><\/a><span style=\"font-weight: 400\"> about how to put together your Boolean search to get the best results, or ask a librarian! <\/span><\/p>\n<h3 align=\"left\">Using interlibrary loan<\/h3>\n<h4 id=\"ILL\" align=\"left\"><b>How do I request an article the library doesn\u2019t have? What do I do if the article I want isn\u2019t in full text?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">You\u2019ve started your research and found the <\/span><i><span style=\"font-weight: 400\">perfect <\/span><\/i><span style=\"font-weight: 400\">article. It has all of your keywords, it\u2019s from the date range you\u2019re looking for \u2013 you\u2019ve struck gold! You go to open it up \u2026 and see a link that says <\/span><b>Request through interlibrary loan<\/b><span style=\"font-weight: 400\">. What does that mean? <\/span><\/p>\n<p><span style=\"font-weight: 400\">It\u2019s impossible for one library to subscribe to every single journal or database in the world. But we want you to have access to as much great research as possible. That\u2019s where our <\/span><a href=\"https:\/\/www.rivier.edu\/regina-library\/interlibrary-loan\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">interlibrary loan<\/span><\/a><span style=\"font-weight: 400\"> service comes in.<\/span><\/p>\n<p><span style=\"font-weight: 400\">We automatically open up your search to <\/span><span style=\"text-decoration: underline\">all<\/span> <span style=\"font-weight: 400\">items available, even the ones that we need to request from another library. Place your request right from the database link, or enter the information manually through your <\/span><a href=\"https:\/\/1757.account.worldcat.org\/account\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">ILL account<\/span><\/a><span style=\"font-weight: 400\">. We\u2019ll contact libraries that have access to the item, then email you with a link to your electronic PDF if it\u2019s an article, or have the print book or DVD mailed here for you to pick up.<\/span><\/p>\n<h4 id=\"ILL-cost-and-times\"><b>Does interlibrary loan cost money? How long does it take for items to arrive?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">One of the best parts about RivILL is that it\u2019s <\/span><span style=\"text-decoration: underline\">free<\/span> <span style=\"font-weight: 400\">to you as a current Rivier student! The cost is covered by your tuition. So never pay for an article that you find online \u2013 ask us, and we\u2019ll help you track it down!<\/span><\/p>\n<p><span style=\"font-weight: 400\">It\u2019s important to start your research early, though \u2013 as much as we wish we could, we can\u2019t help you get an ILL request the night before your paper is due. Expect articles to arrive within 2-7 business days and mailed materials within 14 business days.<\/span><\/p>\n<h3 align=\"left\">Using the library computers and printers<\/h3>\n<p><span style=\"font-weight: 400\">Computers, printers, scanners, and copiers are available to members of the Rivier community.<\/span><\/p>\n<h4 id=\"logging-in-to-computers\"><b>What information do I need to log in to the library computers? <\/b><\/h4>\n<p><span style=\"font-weight: 400\">You\u2019ll be asked for your Rivier email address and password \u2013 the same ones you use for your university email or Canvas account<\/span><span style=\"font-weight: 400\">.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you\u2019re an alumni and no longer have access to your Rivier account, ask a library staff member about getting logged in.<\/span><\/p>\n<h4 id=\"printing\"><b>How do I print at the library? <\/b><\/h4>\n<p><span style=\"font-weight: 400\">All currently enrolled Rivier students automatically receive $25 a semester in printing funds. This balance does <\/span><span style=\"text-decoration: underline\">not<\/span><span style=\"font-weight: 400\"> carry over from one semester to the next.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">All computers on the first floor of the library should have printers installed. If you don&#8217;t see them, or if you&#8217;re using a second-floor computer, you\u2019ll see an icon on your desktop that says <\/span><b>STUDENT PRINTERS &#8211; CLICK HERE<\/b><span style=\"font-weight: 400\">. Double-click to open it up, then double-click the printer you\u2019d like to install. Any of the printers starting with <\/span><b>RL<\/b><span style=\"font-weight: 400\"> are located in Regina Library (see our <\/span><a href=\"https:\/\/www.rivier.edu\/regina-library\/wp-content\/uploads\/sites\/20\/2026\/03\/Printer-Map-Updated-3.27.26.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Printer Map<\/span><\/a><span style=\"font-weight: 400\"> for locations).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">To print from your own device, head to <a href=\"https:\/\/tinyurl.com\/rivprinthub\">tinyurl.com\/rivprinthub<\/a> and follow the instructions to install Mobility Print (page defaults to Windows; scroll down to select Mac or Chromebook). iPhones and iPads are not supported at this time.<\/span><\/p>\n<h4 id=\"color-double-sided-printing\"><b>Can I print in color, or double-sided?<\/b><\/h4>\n<p>All of our printers offer color and double-sided printing. Be sure to select the color option within the print dialog before you send your print job. You can also choose to have your document stapled.<\/p>\n<h4 id=\"printing-costs\"><b>How much does it cost to print at the library? <\/b><\/h4>\n<p><span style=\"font-weight: 400\">The library printers automatically pull from your $25\/semester print balance.<\/span> <span style=\"font-weight: 400\">Black-and-white printing is $0.05 per page, and color printing is $0.25 per page. <\/span><\/p>\n<p><span style=\"font-weight: 400\">You can check your balance anytime on the Rivier <\/span><a href=\"https:\/\/print.rivier.edu\/user\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">web print website<\/span><\/a><span style=\"font-weight: 400\"> (must be connected to RIVIER Wi-Fi network) or add print funds to your Raider Bucks by following the <\/span><a href=\"https:\/\/it.rivier.edu\/information-technology\/university-onecard\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">instructions<\/span><\/a><span style=\"font-weight: 400\"> on the Information Technology website.<\/span><\/p>\n<h4 id=\"multiple-slides\"><b>How do I print multiple slides per page? How can I print a PowerPoint with space to take notes?<\/b><span style=\"font-weight: 400\"> <\/span><\/h4>\n<p><span style=\"font-weight: 400\">If you\u2019re in PowerPoint, hit <\/span><b>Ctrl+P<\/b><span style=\"font-weight: 400\"> or go to <\/span><b>File \u2192 Print<\/b><span style=\"font-weight: 400\"> to see the print dialog. Choose your printer from the drop-down, then head to where it says <\/span><b>Full Page Slides &#8211; Print 1 slide per page<\/b><span style=\"font-weight: 400\">. There, you can select the layout you\u2019d like, including three slides per page with room for notes. (This option is not available on mobile devices. Use Mobility Print from your laptop or log on to one of the library computers instead.)<\/span><\/p>\n<h3 align=\"left\">Citations and formatting<\/h3>\n<p><span style=\"font-weight: 400\">While we\u2019re happy to offer basic citation and formatting help, the staff of the <a href=\"https:\/\/www.rivier.edu\/academics\/support-resources\/academic-support-center\/\" target=\"_blank\" rel=\"noopener\">Academic Support Center<\/a> are the experts on campus. <\/span><span style=\"font-weight: 400\">Visit their page<\/span><span style=\"font-weight: 400\"> to view handouts and schedule a consultation. <\/span><\/p>\n<h4 id=\"database-citations\"><b>Where do I find citations for a library resource? <\/b><\/h4>\n<p><span style=\"font-weight: 400\">Many library databases offer automatically generated citations that you can view by clicking on the citation tools or quotation mark icon. See our <\/span><a href=\"https:\/\/libguides.rivier.edu\/citationhelp\/database-citation-tools\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Citation Help<\/span><\/a><span style=\"font-weight: 400\"> guide for examples of where you can find this feature in some of our most popular databases.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">As a reminder, you should always double-check these citations against the style guide you\u2019re using (APA, MLA, Chicago, etc.) or the <\/span><span style=\"font-weight: 400\">Academic Support Center\u2019s <a href=\"https:\/\/www.rivier.edu\/academics\/support-resources\/academic-support-center\/resources\/\" target=\"_blank\" rel=\"noopener\">handouts<\/a><\/span><span style=\"font-weight: 400\"> to make sure they\u2019re accurate.<\/span><\/p>\n<h4 id=\"hanging-indent\"><b>How do I create a hanging indent?<\/b><\/h4>\n<p><span style=\"font-weight: 400\">A hanging indent is when the second and following lines of your citation are indented, and is required for both APA and MLA style reference pages. Find instructions on the support sites for <\/span><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/create-a-hanging-indent-7bdfb86a-c714-41a8-ac7a-3782a91ccad5\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Microsoft<\/span><\/a><span style=\"font-weight: 400\"> products (Word, PowerPoint) and <\/span><a href=\"https:\/\/support.google.com\/docs\/answer\/3300615#zippy=%2Cadd-a-hanging-indent\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400\">Google<\/span><\/a><span style=\"font-weight: 400\"> products (Docs, Slides). <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to Regina Library! We\u2019re glad you\u2019re here. Read on to find the answers to many of our most frequently asked questions about our collections, databases, technology and more. Still [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":303,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-306","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Regina Library<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about the Regina Library at Âé¶¹´«Ã½Ó³»­. 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